Driving Miss Daisy Grampians region

Provider Number: Id 4050147279

Nick and Helene

For Bookings and Enquiries

0438 546 665

grampians@drivingmissdaisy.com.au

ABN: 32 606 495 158

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2025 Victoria Franchise of the Year Award

Ararat	3377
Ararat Region
Glenorchy	3385
Great Western	3374
Halls Gap	3381
Horsham	3400
Horsham Region	3401
Stawell	3380
and surrounding areas

Welcome to Driving Miss Daisy Grampians Region, it is our pleasure to introduce you to the owners Nick and Helene Roche.

Due to the remarkable growth over the past few years in Ballarat, we are excited to be expanding our Companion Driving Service to NDIS and Home Care Package recipients in Horsham!

We cover all types of transportation for community participation and offer greater confidence to families that they are receiving care from a provider that prioritises safety, accountability and excellence.

Our personal service stands apart from taxis and rideshare kerb to kerb cars. Our safe, dependable, and friendly companion driving service offers far more than just transportation. We can take you to your local shops, even help you with finding specials on your weekly shopping, and after we have driven you home, help you unpack your groceries as well. We do not honk the horn. We greet you at your door with a trusty umbrella if it is raining or just too hot. Then we assist you in whatever way you need, until you are safely home again.

For your peace of mind, we are vetted by the Australian Police, are First Aid and Friends of Dementia trained, approved for Working with Children, and hold all the required Small Passenger Vehicle Licenses and special rideshare insurance.

We recognise that people with barriers or being older does have some limitations but does not mean our passengers are expecting a less-fulfilled life! Join us soon to see why we, as part of national Driving Miss Daisy, have the goal to enable your own independence.

Want to learn how our service can help? pleease contact us on 0438 546 665 for a friendly chat.

Driving Miss Daisy
Feedback Policy

Franchise Feedback for Nick and Helene Roche

Driving Miss Daisy Grampians Region is committed to providing high quality care and support to meet your needs. We value your feedback – including compliments, recommendations and complaints.

The purpose of this form is to collect information and, if requested, respond to you.

It is important that you provide us with a valid email address if you wish to be able to be contacted or receive any further correspondence about your feedback. You also have the option to remain anonymous, and therefore not receive any further contact from us on this matter.

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Please provide details of your compliment, general feedback or complaint, including details of the event that you want us to know about, the approximate date and time that it occurred and who was involved by name or description (if known by you). (max 3000 characters)

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After you submit your feedback, it will be forwarded to your local Driving Miss Daisy and, unless you have elected to remain anonymous, we will use your email address so that:

You will receive an auto-reply email confirmation.
Within 5 working days, a personalised email will be sent to you acknowledging your compliment, general feedback or complaint and giving more information about what will happen next.
We will aim to provide you an outcome of the investigations within 45 days unless that time is extended to collect information from others.

If your matter is complex it might take longer to provide you with an outcome. If this is the case, an interim response may be provided to you. If you did not provide an email address, we will attempt to contact you using the other feedback information you have given to us.

If you change your contact details please use the Feedback Submission Form to update your contact information for us to keep you informed.

If you are not satisfied with outcome provided to you, please contact Driving Miss Daisy Australia Pty Ltd at administration@drivingmissdaisy.com.au .

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Franchise Enquiry for Nick and Helene Roche

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Driving Miss Daisy acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the elders past, present and emerging.